Shipping Policy

🚚 Shipping Policy – Maya ra Masala

At Maya ra Masala, we are committed to delivering your orders safely and on time. This Shipping Policy explains our delivery process, timelines, and responsibilities, ensuring a smooth shopping experience for our customers.

📦 1. Order Processing

• All orders are processed within 1–2 business days of confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email confirmation once your order is successfully processed.

🕒 2. Delivery Timelines

• Standard delivery within Nepal typically takes 3–7 business days, depending on your location.

• Remote areas may require additional time.

• Estimated delivery times are provided at checkout but are not guaranteed due to circumstances beyond our control (e.g., weather, courier delays).

🛡️ 3. Shipping Charges

• Shipping charges are calculated based on order weight, location, and applicable promotions.

• Free shipping may be available for orders exceeding a certain value, as indicated on the website.

📦 4. Handling & Packaging

• Every order is carefully packed to prevent damage during transit.

• Fragile or perishable items are packaged using suitable materials to ensure safe delivery.

• Customers are advised to inspect the package upon receipt and report any visible damage immediately.

🔄 5. Lost or Damaged Orders

• In the unlikely event of a lost or damaged order, please contact our support team immediately.

• Maya ra Masala will work with the courier service to resolve the issue and arrange a replacement or refund if applicable.

🌐 6. Tracking Your Order

• Once shipped, you will receive a tracking number via email or SMS.

• You can use this number to monitor your order’s progress with the courier.

🧾 7. Customer Support

For any questions or assistance regarding shipping, please reach out to us:

📩 Email: info@mayaramasala.com
📞 Phone: +977-9808357188
🏬 Address: Lalitpur-15, Satdobato, Lalitpur, Nepal